At Vibrant Threads, we take great care in crafting and packaging every order. However, if you receive a wrong or damaged product, we are here to help.
Eligibility for Return / Refund
Returns or refunds are only applicable in the following cases:
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You received a wrong item, or
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The product arrived damaged
To initiate a return or refund request:
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An unboxing video clearly showing the issue is mandatory
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The issue must be reported within 48 hours of receiving the product
Requests raised after 48 hours of delivery will not be eligible.
How to Request a Return or Refund
Please contact our support team with:
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Order Number
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Clear unboxing video
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Brief description of the issue
Email: support@vibrantthreads.in
WhatsApp: 7408445588
Our team will review the request and guide you with the next steps.
Resolution Options
Once your request is verified, we will provide one of the following resolutions:
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Replacement of the product, or
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Store Credit that can be used for future purchases
(The final resolution will depend on product availability and case verification.)
Refund Timeline
Approved refunds will be processed within 5–7 business days after the returned product is received and inspected.
Important Notes
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Product must be unused and in original condition
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Unboxing video is compulsory for any claim
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Claims raised after 48 hours of delivery will not be accepted
We appreciate your understanding and support in helping us maintain quality and fairness for all customers.