Frequently Asked Questions
We want your shopping experience to feel simple, clear, and trustworthy. Here are answers to the most common questions customers have about our products, delivery, returns, and overall experience with our brand.
What kind of products do you offer?
We offer thoughtfully crafted home essentials such as bedcovers, bedsheets, table linens, cushions, and other décor pieces designed for everyday comfort and timeless style.
Are the products exactly the same as shown in the photos?
We make every effort to display our products as accurately as possible. Slight variations in color or pattern may occur due to lighting, screen settings, or handcrafted processes, which makes each piece uniquely special.
How long does delivery take?
Orders are usually processed within 1–2 business days and delivered across India within approximately 3–7 business days, depending on your location.
Do you offer free shipping?
Yes, we offer free shipping on prepaid orders above ₹999. Shipping charges, if applicable, are calculated at checkout.
Can I track my order after placing it?
Yes, once your order is dispatched, you will receive tracking details via SMS or email so you can monitor the delivery status in real time.
What if I receive a damaged or incorrect product?
If you receive a damaged or wrong item, please contact us within 48 hours of delivery with a clear unboxing video. Our team will review the issue and assist you with a replacement or store credit.
Are returns available for all products?
Returns are only applicable if the product is damaged or incorrect. We do not accept returns for other reasons to ensure product hygiene and quality for all customers.
How do I care for and wash your products?
Most of our products can be gently machine washed in cold water with mild detergent. Avoid harsh chemicals and high heat drying to maintain fabric quality and longevity.
Will the products suit different home styles?
Yes, our designs are created to blend easily with both modern and traditional interiors, making it simple to style them in a variety of spaces.
How can I contact customer support?
You can reach us anytime through email Info@vibrantthreads.in or WhatsApp +91 98765 43210. Our team is always happy to assist you with product queries, order updates, or any concerns before and after purchase.